A comprehensive resource on dental office administration written for the dental profession and the administrative and clinical staff who affect the success of a dental office. This text provides all of the necessary skills and information to help you embark on an exciting and challenging career as a dental office administrator! In addition, as a free bonus, the book is packaged with a free educational version of DENTRIX G4 dental office management software. A number of features are included in this text to facilitate learning:

• Learning Objectives provide clear goals to ensure mastery of the content presented in the chapter.
• Canadian Practice boxes offer unique content related to dental administration in Canada.
• What If boxes are hypothetical scenarios in the dental office that require the reader to apply knowledge to resolve a realistic issue or problem.
• Legal Tips are tips on protecting patients’ privacy while performing day-to-day tasks with medical records and on basic legal responsibilities of dental office administrators.
• Administrative Tips a tip on how to perform some administrative task in the dental office.
• Tips From the Dentist are tips from the perspective of the dentist regarding optimal practices for dental administrators.
• Procedure boxes provide step-by-step directions on performing common office management tasks.
• Checkpoint Questions are review questions interspersed throughout each chapter that allow students to check their recall of the content presented in the section just read.
• Chapter Review Questions are multiple choice questions appearing at the end of the chapter that help the student review the chapter material.
• Critical Thinking Questions help the student to process and apply the chapter material through a number of thought-provoking questions.
• Hands-On Activities require the student to practice a common task, such as dental charting, writing a memo, or conducting a mock telephone call with another student.

• DENTRIX G4 practice management software (available on DVD only)
• DENTRIX G4 student activities
• Quiz bank

• PowerPoint slides
• Test generator questions
• An image bank of all of the images and tables from the book